FAQ

HOW DO I CONTACT CUSTOMER SERVICE?

Our customer service representatives are happy to assist you at:

sunrisesp@srsunriseshower.com(Shopify USA),

kyra@srsunriseshower.com (Business-to-Business Contact)

HOW DO I CANCEL OR CHANGE AN ORDER?

Please contact customer service as soon as possible. We are usually able to cancel your order or make changes within 24 hour of your ordering. If an item has already shipped, keep in mind that you may return it within 30 days.

WHAT IF I HAVE A QUESTION ABOUT INSTALLATION?

We have manuals as well as videos to assist you in installation. We strongly recommend a plumber to install all out products. If you still need assistance then our technical consultants are happy to help you

DOES YOUR SHOWER SYSTEM MEET ALL REGULATIONS?

Yes, all of our products have been tested and made sure to meet all regulations in North America. Here are our certificates.

DO YOU OFFER A WARRANTY?

Yes, we do warrant our products against manufacturer defects. See our warranty policy.

WHAT IS YOUR RETURN POLICY?

Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in salable condition. Original shipping charges are non-refundable. See our return policy.

HOW DO I RETURN OR EXCHANGE MY ITEM?

We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. That is why you will find we have no restocking fees and items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in salable condition. Shipping charges apply and are non-refundable. See our return and exchange center.

DO YOU CHARGE A RESTOCKING FEE?

We understand how disappointing it can be when a purchase doesn't work out, and we do everything we can to make the returns process fast and simple. There is no restocking fee for a return, however return shipping charges will apply.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay.

WHAT ARE YOUR SHIPPING POLICIES?

ABOUT FREE SHIPPING

All items ship free , via standard ground service, to locations within the contiguous United States. Additional charges apply for shipments to Alaska, Hawaii, and Canada. Most orders ship via UPS Ground, USPS 1st class, or USPS Priority.

TRACKING YOUR ORDER

Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate.

GROUND SHIPPING

Up to 5 Business Days (does not include processing time).Your package may be delivered on a Saturday if shipped via USPS. Ground shipping is not available to Alaska or Hawaii or for P.O. Boxes or military APO/FPO addresses.

CAN I PLACE AN ORDER FOR PICK UP?

We are currently not offering order pick up. We are online only for the moment but look to expand soon.

WILL IT RUST?

I have used it for more than two years. There is no rust yet.

WILL WATER KEEP DRIPPING AFTER THE SHOWER KIT IS TURNED OFF?

When it is just turned off, the accumulated water in the rain shower head will drip, and once that's gone it will stop dripping.

THE WATER QUALITY VARIES FROM PLACE TO PLACE. IS IT EASY TO CLEAN THE SCALE ON THE SHOWER? HOW DO YOU CLEAN IT?

When the shower head touches the silicone nozzle with your hand, the scale will automatically fall off. If there is calcification on the surface, you can directly clean it with a descaling agent or acetic acid or toothpaste.

DOES THE SHOWER SYSTEM HAVE A PRESSURE BALANCE VALVE OR THERMOSTATIC VALVE?

Our shower system has a pressure balance valve. Pressure balance valve's cartridge monitor water pressure balance, helping to protect you from being scalded by sudden changes in hot or cold water pressure.

IS THE SHOWER CARTRIDGE OF THE VALVE REPLACEABLE IF IT MALFUNCTIONS, WITHOUT REPLACING THE WHOLE VALVE?

Yes, the shower cartridge is replaceable. There is no need to replace the whole valve.

HOW DO I ADJUST THE TEMPERATURE CONTROL IN THE VALVE SHOWER MIXER?

Move the lever left or right. Pull and push is on and off.

CAN YOU HAVE BOTH THE RAIN SHOWER AND THE HANDHELD ON AT THE SAME TIME? OR IS IT JUST ONE OR THE OTHER?

In order to ensure that the water pressure at both ends can achieve the best results, the handheld and rain shower head cannot work at the same time.

WHAT IS THE GPM FOR THIS SYSTEM?

1.75 GPM

IS THE ENTIRE SHOWER HEAD METAL?

Yes, our shower head made of 304 stainless steel

IS THE ROUGH IN VALVE INCLUDED?

Our shower system includes a rough-in shower valve.

DOES THE SHOWER HEAD TILT?

Yes, the rain shower head's ball joint connector can adjust angle.

CAN THIS SHOWER SYSTEM BE INSTALLED WITH PEX PIPE?

Yes, all of our shower systems can be installed with Pex Pipe.